Reservation Terms & Policies

All prices shown at the time of booking are estimates based on the trip details provided by the customer.

Final charges may be adjusted after the trip based on the actual service provided, including but not limited to:

• Waiting time
• Extra stops
• Parking fees
• Toll charges
• Airport fees
• Meet-and-greet fees
• Route changes
• Additional mileage or time
• Cleaning or damage fees
• Any additional service requested by the customer

The customer authorizes iBlack Limo to charge the payment method on file for the estimated fare and any additional charges incurred during the reservation.

A payment card may be authorized up to 7 days before the reservation date.

Payment must be completed before service begins unless otherwise approved in writing by iBlack Limo.

For certain reservations, including group transportation, special events, weddings, conferences, sporting events, concerts, and large vehicles, a deposit or full prepayment may be required.

iBlack Limo reserves the right to cancel or refuse service if payment is not received on time.

Gratuity is not included unless clearly stated in writing.

Gratuity is entirely optional and at the customer's discretion. Customers may tip the chauffeur directly or request that iBlack Limo add a gratuity amount as a separate charge by emailing info@iblacklimo.com.

Sedan & SUV Reservations

Sedan and SUV reservations may be cancelled for a full refund if cancelled at least 24 hours before the scheduled pickup time.

Cancellations made less than 24 hours before the scheduled pickup time may be charged 100% of the fare, plus any related costs already incurred.

Sprinter, Van, Mini Coach & Coach Reservations

Sprinter, Van, Mini Coach, and Coach reservations may be cancelled for a full refund if cancelled at least 1 week before the scheduled service date, unless a stricter written agreement applies.

Cancellations made less than 1 week before the scheduled service date may be charged 100% of the fare, plus any related costs already incurred.

Same-Day Cancellations & No-Shows

Same-day cancellations, last-minute cancellations, and no-shows may be charged in full.

If the passenger is not present at the pickup location and does not communicate with iBlack Limo or the chauffeur within a reasonable time, the reservation may be treated as a no-show and charged in full.

iBlack Limo may monitor flight information when flight details are provided. However, customers are responsible for providing accurate flight information.

No refund will be issued for flights that have already departed if the customer does not use the reserved service.

Missed flights may be rescheduled when possible, subject to vehicle and chauffeur availability. If the service cannot be rescheduled, charges may apply according to the cancellation policy.

Re-routed flights, changed airports, changed arrival times, or changed pickup locations may result in adjusted pricing.

iBlack Limo is not responsible for airline errors, baggage claim delays, customs delays, TSA delays, terminal delays, air traffic control changes, or incorrect flight information.

For non-airport pickups, the first 5 minutes of waiting time are complimentary.

After the complimentary waiting period, waiting time may be charged as follows:

• Sedan/SUV: $2 per minute
• Sprinter/Van/Mini Coach/Coach: $3.50 per minute

For airport pickups, domestic and international arrivals include up to 45 minutes of complimentary waiting time after the flight lands, unless otherwise stated in writing.

After the airport grace period, standard waiting time charges apply.

Private flights, FBO pickups, charter flights, and special aviation services may not qualify for the standard airport grace period unless confirmed in writing.

Parking fees, tolls, airport fees, meet-and-greet fees, and similar charges are the customer's responsibility.

Extra stops within 1 mile of the original route may incur a minimum fee of $25 per stop.

Stops beyond 1 mile from the original route, additional waiting time, or major route changes may result in additional charges based on time, distance, vehicle type, and operational impact.

Customers must provide accurate pickup locations, drop-off locations, times, passenger contact information, flight details, and any requested stops before service begins.

For group transportation, special events, weddings, conferences, sporting events, wine tours, and large-vehicle reservations, the final itinerary should be provided at least 5 business days before service, unless otherwise agreed in writing.

Any itinerary changes may result in additional charges and are subject to chauffeur and vehicle availability.

The chauffeur is required to follow the confirmed itinerary and is not authorized to make major changes without approval from iBlack Limo.

iBlack Limo will make reasonable efforts to provide the requested vehicle type. However, specific vehicle models, colors, years, or features are not guaranteed unless confirmed in writing.

iBlack Limo reserves the right to substitute a vehicle of equal or greater capacity or value when necessary due to mechanical issues, scheduling conflicts, safety concerns, traffic conditions, or operational needs.

iBlack Limo may arrange transportation through licensed and insured affiliate transportation providers, partner carriers, or subcontracted operators. Each affiliate provider is responsible for its own vehicles, chauffeurs, insurance, permits, safety, and legal compliance.

The use of an affiliate provider does not change the reservation terms, cancellation policy, payment policy, waiting time policy, or other terms listed in this policy.

All passengers must behave respectfully and safely during service.

iBlack Limo may terminate service immediately without refund if any passenger:

• Engages in unsafe or illegal behavior
• Harasses or threatens the chauffeur
• Damages the vehicle
• Refuses to follow safety instructions
• Smokes or vapes inside the vehicle
• Uses illegal drugs
• Creates a safety risk
• Causes excessive disturbance
• Violates company policy

The customer is responsible for the conduct of all passengers in their party.

Smoking, vaping, illegal drugs, and illegal activity are strictly prohibited in all iBlack Limo vehicles.

Open alcohol may be restricted or prohibited depending on the vehicle type, passenger age, service type, location, and applicable law.

Violation of this policy may result in immediate termination of service with no refund, plus cleaning fees, damage fees, or other applicable charges.

The customer is responsible for any damage caused by passengers in their party.

A minimum cleaning fee of $350 may apply for excessive dirt, spills, vomiting, food mess, bodily fluids, biohazards, strong odors, smoking, or conditions requiring professional cleaning.

Additional charges may apply for vehicle damage, repair costs, detailing, replacement parts, lost revenue, or vehicle downtime.

Child seats may be provided upon request when available.

For safety and liability reasons, iBlack Limo chauffeurs are not responsible for installing child seats.

The parent, guardian, or responsible adult must install, inspect, and confirm that the child seat is properly secured before travel begins.

iBlack Limo assumes no liability for improperly installed child seats or incorrect use of child safety equipment.

iBlack Limo is not responsible for personal belongings left in the vehicle.

If a lost item is found, iBlack Limo will make reasonable efforts to return it. Delivery, shipping, storage, or chauffeur return time may result in additional charges.

iBlack Limo is not liable for delays, missed flights, missed meetings, missed appointments, missed events, lost business opportunities, or incidental or consequential damages caused by events outside our reasonable control.

This includes, but is not limited to:

• Weather
• Traffic
• Road closures
• Accidents
• Mechanical issues
• Airport delays
• Airline schedule changes
• Security delays
• Natural disasters
• Police activity
• Construction
• Special events
• Acts of government authorities
• Circumstances beyond iBlack Limo's control

Travel time is never guaranteed.

Any billing dispute must be submitted in writing to info@iblacklimo.com within 7 days of trip completion.

Before initiating a chargeback, the customer agrees to first contact iBlack Limo in writing and allow a reasonable opportunity to review and resolve the issue.

In the event of a chargeback, payment dispute, or claim of unauthorized charge, iBlack Limo reserves the right to provide supporting documentation, including reservation records, payment authorization records, emails, text messages, trip logs, GPS records, dispatch records, chauffeur notes, flight tracking records, signed agreements, and call recordings where legally permitted.

If a chargeback is filed in violation of this policy, iBlack Limo reserves the right to pursue collection, legal remedies, and administrative costs where permitted by law.

By making a reservation, submitting payment, authorizing a payment card, or using iBlack Limo services, the customer confirms that they have read, understood, and agreed to these Reservation Terms & Policies.