Privacy Policy

At or before the time we collect personal information, we may collect the categories of information listed in this Privacy Policy for the business and commercial purposes described below.

We collect personal information only as reasonably necessary and proportionate to provide transportation services, communicate with customers, process reservations and payments, improve our services, protect our business, comply with legal obligations, and conduct lawful marketing activities.

We do not knowingly collect personal information for purposes that are incompatible with the purposes disclosed in this Privacy Policy unless we provide additional notice or obtain consent where required by law.

We may collect personal information directly from you, automatically through our website, from payment and booking systems, from advertising or analytics providers, and from transportation partners involved in providing your service.

A. Contact and Identity Information

We may collect:

• Full name
• Email address
• Phone number
• Billing address
• Company or organization name
• Passenger name, if different from the person booking
• Authorized representative or travel coordinator information

B. Reservation and Transportation Information

We may collect information needed to quote, book, dispatch, manage, and complete transportation services, including:

• Pickup location
• Drop-off location
• Additional stops
• Date and time of service
• Flight number and airport details
• Passenger count
• Luggage details
• Vehicle type requested
• Chauffeur or vehicle assignment
• Special instructions
• Meet-and-greet requests
• Child seat requests
• Event, wedding, corporate, or group transportation details
• Route changes
• Waiting time
• Parking, toll, airport, and other trip-related charges
• Customer service notes
• Reservation history

C. Payment and Billing Information

We may collect information necessary to process payments, deposits, authorizations, refunds, invoices, and billing disputes.

Payment card information may be processed by third-party payment processors. We do not intentionally store full credit card numbers on our own website servers unless required for a lawful business purpose and handled through secure payment systems.

D. Communication Information

We may collect and store communications with you, including:

• Emails
• Text messages
• Phone call records or call notes
• Voicemails
• Chat or form submissions
• Customer support requests
• Reservation confirmations
• Dispatch communications

Where calls are recorded, we may use recordings for quality control, training, dispute resolution, safety, and legal or business purposes, where permitted by law.

E. Website, Device, and Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visit
• Time spent on pages
• Referring website
• Click activity
• General location based on IP address
• Cookie IDs, advertising IDs, pixels, and similar tracking information

F. Approximate Location and Trip Location Information

We may collect approximate location information through website analytics and advertising tools.

We also collect pickup and drop-off locations because they are necessary to provide transportation services. In some cases, trip-related location information may be shared with chauffeurs, dispatchers, affiliates, subcontractors, or service providers so the reservation can be completed.

G. Sensitive Personal Information

Depending on the situation, some information may be considered sensitive personal information under California law, such as payment-related information, precise trip locations, account login information if an account is created, or other information you choose to provide.

We use sensitive personal information only as necessary to provide requested services, process payments, maintain security, prevent fraud, comply with law, or for other purposes permitted by applicable law.

We may use personal information for the following business and commercial purposes:

• To provide transportation services
• To prepare quotes and respond to inquiries
• To create, manage, modify, and complete reservations
• To assign chauffeurs, vehicles, affiliates, or subcontracted operators
• To send confirmations, receipts, invoices, payment links, and trip updates
• To communicate by phone, email, SMS, or other methods
• To process deposits, payments, authorizations, refunds, and chargebacks
• To verify identity or payment authorization
• To provide customer support
• To manage complaints, disputes, reviews, and service issues
• To improve our website, services, safety, and customer experience
• To conduct internal business analysis and reporting
• To detect fraud, unauthorized activity, or security issues
• To protect our rights, customers, chauffeurs, affiliates, and business operations
• To comply with legal, tax, insurance, regulatory, and accounting obligations
• To enforce our reservation terms, payment policies, cancellation policies, and other agreements
• To send marketing, promotions, or service updates where permitted by law
• To measure and improve advertising campaigns
• To perform remarketing or targeted advertising, subject to your rights and choices

By providing your phone number or email address, you authorize iBlack Limo, Inc. to contact you regarding quotes, reservations, payments, trip updates, chauffeur details, customer service, and related business matters.

We may contact you by:

• Phone call
• Email
• SMS/text message
• Automated reservation notification
• Dispatch message
• Chauffeur communication

Standard message and data rates may apply.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us at info@iblacklimo.com.

You may opt out of non-essential marketing text messages by replying STOP, where supported. Even if you opt out of marketing messages, we may still send necessary service-related communications about active reservations, payments, safety, or customer service.

We may use cookies, pixels, tags, scripts, web beacons, analytics tools, and similar technologies to operate our website, improve performance, understand visitor behavior, prevent fraud, and support advertising.

These technologies may be used for:

• Website functionality
• Security
• Remembering user preferences
• Analytics and website performance
• Advertising and remarketing
• Measuring ad campaign results
• Understanding how users interact with our website

You can control cookies through your browser settings. If you disable cookies, some website functions may not work properly.

Some advertising or analytics cookies may be considered "sharing" or "sale" of personal information under California privacy law when used for cross-context behavioral advertising. You may have the right to opt out as described below.

We may use third-party analytics, advertising, call tracking, website, booking, and marketing tools. These may include, but are not limited to:

• Google Analytics
• Google Ads
• Meta/Facebook advertising tools
• Microsoft/Bing advertising tools
• Email marketing platforms
• Website hosting platforms
• Booking and reservation software
• Call tracking and communication tools
• Customer relationship management tools

These providers may collect or receive information about your interaction with our website, ads, forms, calls, or emails. Their use of information is governed by their own privacy policies.

We may use third-party payment processors to securely process credit card payments, deposits, pre-authorizations, refunds, invoices, and other charges.

Payment processors may collect, process, and store payment information according to their own privacy policies and security standards. We do not control the privacy practices of payment processors.

We may disclose personal information to service providers, contractors, affiliates, and other third parties as reasonably necessary to operate our business and provide transportation services.

We may share information with:

• Chauffeurs
• Dispatchers
• Licensed and insured affiliate transportation providers
• Partner carriers
• Subcontracted operators
• Payment processors
• Booking software providers
• Website hosting providers
• Email and SMS communication providers
• Call tracking providers
• Marketing and analytics providers
• Customer service platforms
• Insurance providers
• Legal, accounting, tax, and compliance professionals
• Government agencies, regulators, courts, or law enforcement when required or permitted by law

We do not allow service providers or contractors to use personal information for purposes outside the services they provide to us, unless permitted by law.

iBlack Limo, Inc. may arrange transportation using licensed and insured affiliate transportation providers, partner carriers, subcontracted operators, or independently owned and operated transportation companies.

When needed to complete a reservation, we may share relevant trip and passenger information, including:

• Passenger name
• Phone number
• Pickup location
• Drop-off location
• Flight information
• Schedule
• Vehicle type
• Special instructions
• Customer service notes

These providers are expected to use the information only for the purpose of providing the requested transportation service.

We do not sell personal information in the traditional sense of exchanging customer information for money.

However, under California privacy law, certain advertising, analytics, cookie, pixel, or remarketing activities may be considered a "sale" or "sharing" of personal information if they involve cross-context behavioral advertising.

California residents may have the right to opt out of the sale or sharing of personal information. To submit a request, contact us at:

• info@iblacklimo.com

You may also use browser privacy settings, cookie controls, or supported opt-out preference signals where applicable.

Where required by applicable law, we will honor valid opt-out preference signals sent by a browser, device, or privacy control in a frictionless manner as required by California privacy regulations.

Opt-out preference signals may apply to the browser or device used to submit the signal. You may still need to separately opt out on other browsers or devices.

California residents may have the right to limit the use and disclosure of sensitive personal information.

We use sensitive personal information only as necessary to provide transportation services, process payments, ensure security, prevent fraud, comply with law, and perform other permitted business purposes.

If you believe we are using sensitive personal information beyond permitted purposes, you may contact us at:

• info@iblacklimo.com

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain reservation, billing, payment, communication, and trip records as needed to:

• Complete transportation services
• Provide customer support
• Maintain business records
• Resolve disputes
• Handle chargebacks
• Prevent fraud
• Comply with tax, accounting, insurance, legal, and regulatory obligations
• Enforce our agreements and policies

Website analytics and usage data may be retained for a shorter period unless needed for security, business analysis, or legal compliance.

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of internet transmission, email, SMS, phone communication, or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

If we learn of a data incident that requires notification under applicable law, we will provide notice as required.

This section applies to California residents and supplements the rest of this Privacy Policy.

California law gives residents certain rights regarding personal information. The CCPA applies to certain for-profit businesses that do business in California and meet legal thresholds, including revenue, volume of personal information processed, or revenue from selling or sharing personal information. Where legally required, iBlack Limo, Inc. will honor applicable California privacy rights.

A. Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories of personal information:

We do not intentionally collect every example listed under California law. The examples above describe the types of information that may be collected depending on how you interact with us.

B. Sources of Personal Information

We may collect personal information from:

• You directly
• Your travel coordinator, assistant, company, or representative
• Our website and booking forms
• Phone, email, SMS, and online communications
• Payment processors
• Booking and dispatch platforms
• Chauffeurs and transportation providers
• Advertising and analytics providers
• Business partners and affiliates

C. Purposes for Collecting, Using, or Disclosing Information

We collect, use, and disclose personal information for the business and commercial purposes described in this Privacy Policy, including:

• Transportation services
• Reservations and dispatch
• Customer service
• Payment processing
• Marketing and advertising
• Analytics and website improvement
• Fraud prevention and security
• Legal, tax, insurance, and regulatory compliance
• Business operations and recordkeeping

D. Categories of Personal Information Disclosed

In the past 12 months, we may have disclosed the following categories of personal information for business purposes:

• Identifiers
• Customer records information
• Commercial information
• Internet or network activity
• Geolocation or trip location information
• Communication information
• Professional or business information, where applicable
• Sensitive personal information, where necessary

E. Categories of Recipients

We may disclose personal information to:

• Service providers
• Contractors
• Chauffeurs
• Affiliate transportation providers
• Partner carriers
• Payment processors
• Booking platforms
• Advertising and analytics providers
• Communication providers
• Legal and accounting professionals
• Insurance providers
• Government authorities when required by law

F. Your California Privacy Rights

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Access specific pieces of personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Use an authorized agent to submit a request
• Not be discriminated against for exercising privacy rights

The CPPA states that California residents have rights to limit sensitive personal information, opt out of sale/sharing, correct inaccurate information, know/access information, receive equal treatment, and request deletion, subject to exceptions.

G. How to Submit a California Privacy Request

To exercise your California privacy rights, contact us at:

• info@iblacklimo.com

Please include enough information for us to verify your identity and understand your request. We may request additional information to verify the request.

Only you, or an authorized agent legally permitted to act on your behalf, may submit a verifiable consumer request. We may require proof of authorization before responding to a request from an agent.

H. Response Timing

We will respond to verifiable privacy requests within the time required by applicable law. If we need more time, we will notify you as required.

We may deny or limit a request where permitted by law, including when information must be retained for legal, tax, accounting, security, fraud prevention, insurance, dispute, payment, transportation service, or business record purposes.

I. Non-Discrimination

We will not discriminate against you for exercising your privacy rights. This means we will not deny services, charge different prices, or provide a different level of service because you exercised your rights, except where permitted by law.

iBlack Limo, Inc. provides transportation services and does not intend to operate as a data broker.

California law defines data brokers as businesses that knowingly collect and sell personal information of consumers with whom they do not have a direct relationship. California's Delete Act created additional requirements for data brokers and the state's DROP deletion system. The California Privacy Protection Agency states that DROP became available for California residents in 2026, and data brokers are required to begin processing deletion requests on August 1, 2026.

Because iBlack Limo, Inc. generally collects information from customers, passengers, website users, and business contacts with whom we have a direct relationship, this data broker program is not intended to apply to our normal transportation business. If our business practices change, we will update this Privacy Policy as needed.

We do not use automated decision-making technology to make significant decisions about customers in areas such as employment, housing, financial services, education, healthcare, or similar legally significant matters.

If we begin using automated decision-making technology in a way that triggers legal notice, access, or opt-out rights, we will update this Privacy Policy and provide any required notices. The CPPA states that businesses must comply with ADMT-specific requirements by January 1, 2027.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parent or guardian consent.

If you believe a child has provided personal information to us, please contact us at:

• info@iblacklimo.com

Transportation services involving minors may require parent or guardian authorization and may be subject to separate policies.

Our website may include links to third-party websites, booking tools, payment processors, social media platforms, advertising platforms, or partner websites.

We are not responsible for the privacy practices, policies, security, or content of third-party websites. Please review the privacy policy of each third-party website you visit.

If iBlack Limo, Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

We may disclose personal information when we believe disclosure is necessary or appropriate to:

• Comply with applicable law
• Respond to court orders, subpoenas, legal process, or government requests
• Protect the rights, property, and safety of iBlack Limo, Inc.
• Protect customers, chauffeurs, employees, affiliates, and the public
• Prevent fraud, unauthorized activity, or security issues
• Enforce our policies, agreements, and reservation terms
• Defend against legal claims
• Comply with insurance, tax, accounting, or regulatory requirements

We aim to make this Privacy Policy easy to read, understandable, and accessible. California privacy regulations require disclosures to be easy to read, use plain language, be readable on smaller screens, and be reasonably accessible to consumers with disabilities.

If you need this Privacy Policy in an alternative format, please contact us at:

• info@iblacklimo.com

We may update this Privacy Policy from time to time. When we update it, we will revise the "Last Updated" date.

Any changes become effective when posted on our website unless otherwise stated. Your continued use of our website or services after an updated Privacy Policy is posted means you accept the revised policy.

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

• iBlack Limo, Inc.
• Email: info@iblacklimo.com
• Website: https://www.iblacklimo.com