iBlack Limo – Frequently Asked Questions (FAQ)
Find answers to common questions about our services, policies, and bookings.
General Information
What is iBlack Limo's gratuity policy?
Gratuity is not included in the fare and is at the customer’s discretion. You may tip the driver
directly or request to add gratuity to your invoice via email.
What if there is an error in my invoice?
Please contact us using the details on your invoice. We will review and correct any errors
promptly.
Are the prices per person or per vehicle?
All prices are per vehicle and include taxes and fees. Passenger and luggage limits for each
vehicle are listed at booking. Overloading may result in service refusal.
Booking & Ride Changes
I booked the wrong pickup or drop-off location. What should I do?
How do I cancel my ride?
Log in to your iBlack Limo account, go to “RIDES”, select your booking, and click “CANCEL”.
Can I book a ride for someone else?
Yes! When booking, enter the passenger’s name, email, and mobile number to ensure they
receive ride updates.
How do I modify my booking?
Log in to your account, go to “RIDES”, select the ride, and update details such as car class,
pickup time, or drop-off location.
● One-way rides: Changes are allowed up to 72 hours before pickup.
● Hourly rides: Changes are allowed up to 72 hours before pickup.
Do you provide child seats?
Yes, child seats are available. Please select the required type and quantity during booking.
What if I forgot to add my flight number?
Log in to your account, go to “RIDES,” select your booking, and click “EDIT RIDE” to add or
update your flight number.
Pickups & Waiting Time
Will I be charged extra if my driver arrives early?
No. Complimentary wait time starts at the scheduled pickup time:
● Airport pickups: 45 minutes
● Other pickups: 5 minutes
When will I receive my driver’s contact details?
You’ll receive the driver’s name and phone number 2 hours before pickup via email.
International travelers will receive a WhatsApp message upon arrival.
What if my flight is delayed?
The driver will track your arrival and adjust the pickup time if you provide flight details. If the
delay is too long and the driver cannot wait, we will contact you for a solution.
How will I recognize my driver at the airport or train station?
Your driver will meet you after baggage claim with a pickup sign or at the designated
curbside location (details in your confirmation email).
How long will the driver wait for me?
Standard pickups (hotel/home): 30 minutes (first 5 minutes free).
● Airport pickups: 45 minutes complimentary (private flights excluded).
If you’re delayed, call us to make alternative arrangements.
Ride Types & Vehicles
What are 'one-way' and 'hourly' bookings?
● One-way: A single trip from point A to B (priced by distance).
● Hourly: Flexible, time-based service with multiple stops (priced per hour with mileage
limits).
What vehicles are available, and how many passengers can they carry?
Vehicle options and capacities are listed on our booking page. If unsure, contact us for
assistance in selecting the right vehicle.
Payments & Invoices
Can I book a ride if my credit card expires soon?
You can book only if the ride occurs before your card’s expiration month.
When will I receive my invoice?
Invoices are emailed within 48 hours after your ride. You can also download them from the
“INVOICES” section in your account.
Where can I find my invoices?
Log in to your account and click on “INVOICES”.
I was charged twice for a ride. What should I do?
Sometimes, banks display pre-authorizations as charges. Your card is charged 24-48 hours
after the ride, not at booking. Contact your bank or our Customer Care team if you believe you
were overcharged.
My credit card was stolen, and I have upcoming rides. What should I do?
Update your payment method in your account and inform us. We will transfer your bookings to
the new card.
Where can I check ride prices?
Go to the iBlack Limo homepage, click “Quote” or “Reservation”, enter trip details, and view
available vehicles with pricing.
What factors influence ride prices?
Pricing is based on distance (one-way rides) or duration (hourly rides), along with additional
services like meet & greet.
Which currency is used for payments?
All charges are in USD.
When is my credit card charged?
Your card is charged 24-48 hours after the ride. A pre-authorization hold is placed at booking.
How do I update my credit card?
Log in, go to “PROFILE” → “PAYMENT”, and add or delete cards. Changes do not affect
existing bookings.
What payment methods do you accept? Can I pay in cash?
We accept Visa, Mastercard, American Express, Discover, and Diner’s Club. Cash
payments are not accepted.
I was charged incorrectly. What should I do?
Contact our Customer Care team with your booking number and charge details.
Can I update my credit card info by phone or email?
No, for security reasons. Update your card via your iBlack Limo account.
Account & Technical Issues
How do I reset my password?
Click “Quote” or “Reserve” → “LOG IN” → “FORGOT PASSWORD?” and follow the reset
instructions in your email.
What should I do if I forgot my registered email?
Contact us via the Contact Us page, providing possible email addresses and past booking
details.
I received an error when adding my credit card. What should I do?
Contact us with your card type, browser/app version, and error message (without card
details).
What if my address isn’t recognized in the system?
Contact us with the full address, and we will assist you in entering it correctly.
How do I make a complaint?
Fill out the Contact Us form with details, and we will respond promptly.